Returns Policy

We hope that you will be completely satisfied with your purchase. However, we will gladly accept returns for any product purchased at www.ophelialingerie.co.uk within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. Please return items to us in their original condition, unused, in the original packaging, with all garment labels intact.

Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges.

Once your return has been received by us, we will process this as quickly as possible, but please allow up to 10 working days from receipt for this to be done.

Postal Returns

You will need to pay return postage. Please obtain proof of postage at the Post Office and keep this until you have had confirmation that you have received your refund or exchange. We will not be held responsible for lost or damaged item(s) through the post.

The address your package needs to be returned to is:

Ophelia Lingerie Returns, McGeough’s Depot, 68 Edenappa Road, Jonesborough, Newry BT35 8HU

Please ensure that the dispatch note is included in your returns package.

Refunds

Any refund due will be credited back to the debit/credit card or Paypal account used to pay for the original order. We will reimburse the original price paid for a product. We regret that we are unable to refund original postal charges for the returned item.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 10 calendar days. Items should be returned in their original packaging complete with all documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. Ophelialingerie.co.uk will pay for your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 10 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our returns department we will return the item to you, in this instance you will be liable for the return carriage. If an item develops a fault, we will test for faults, or if necessary, we return to the manufacturers for testing, and we abide by their decision.

If you have any further queries relating to returns, please contact: returns@ophelialingerie.co.uk.