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Delivery Policy

Delivery Charges

We currently offer delivery options to the UK, Europe and the rest of the world. All carriage is automatically calculated and charged at a rate depending on where you are located and you see all totals before committing to buy.

UK Standard Delivery

Our delivery service is Royal Mail.

Standard Delivery anywhere in the UK costs £3.95.

We aim to despatch your order within 2 working days, and we send a confirmation email to you when your order has been sent out to you.

Delivery takes 2-3 working days from date of despatch.

No signature is required for smaller parcels, but we receive delivery confirmation from Royal Mail for all deliveries. Larger parcels may need to be signed for.

Delivery times may vary, subject to Royal Mail procedures. During Public and Bank holiday periods please allow an extra day for Standard Delivery.

We do not deliver to P.O. boxes.

UK Express Delivery

Express Delivery anywhere in the UK costs £7.50.

With this option you will receive your purchase 1-2 working days after dispatch. For orders placed before 1pm Monday to Friday, we will dispatch on the same working day. Orders placed between 1pm on Friday and 1pm Monday will be dispatched that Monday.

Please note working days are Monday to Friday and exclude Saturday, Sunday, Public and Bank holidays.

A signature may be required upon receipt of your delivery.

We do not deliver to P.O. boxes.

Europe and Rest of World Delivery Charges

Europe Standard £6

Rest of World Standard £10

We do not offer an express delivery service to Europe and the Rest of the World. We try to despatch these orders within 24 hours of receipt of order, but once the despatched orders leave UK shores, delivery times are subject to the local postal service.

How quickly do we dispatch orders?

We endeavour to dispatch all orders on the date of receipt provided the order is received before 1pm Monday to Friday. Even for orders received after this time, we do our best to despatch the same day, but this cannot be guaranteed.

If you place your order after this time or at the weekend/bank/public holiday it will be dispatched the next business day.

What if we are out of stock on an item you have ordered?

Normally the items listed on our website are in stock. In the event that an ordered item is out of stock we will notify you of this by email and give you an estimated delivery time for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.

Tracking your order

You will receive an email confirming your order has been received and another email when your order has been dispatched. You can also sign into your personal account "My Account" to view the status of your order. We do not offer online tracking on UK Standard Delivery, but you will receive an online tracking reference to track UK Express Deliveries.

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Tel:
(020) 8144 2515